Beyond Transactions: The Importance of Transparency in Business

Running a business just for transactions isn't enough anymore.

Building relationships is key to a successful business strategy, and forming true partnerships is essential. It’s not just about what one side can do for the other; it’s about working together to improve services, products, and communication for everyone involved.

Specific to the realm of commercial janitorial and cleaning, building strong relationships is crucial for a successful partnership. It’s not just about the services being provided; it’s about collaborating to enhance cleanliness, safety, and overall facility management for everyone involved.

What defines a successful partnership between a business owner, facility manager and their janitorial and cleaning service provider? It starts with understanding each other’s needs and recognizing that this is a shared effort. Effective communication, active listening, and, above all, honesty is essential.

Many janitorial and cleaning service providers make the mistake of overpromising and underdelivering. They may withhold information to avoid conflicts, such as pricing details or specific cleaning protocols. However, business owners and facility managers want the unvarnished truth—they expect janitorial and cleaning partners to be upfront about their capabilities and then to follow through on those commitments.

A true janitorial and cleaning service partnership with a business owner or facility manager is one with collaboration at the center. It’s equally about what the janitorial and cleaning service provider can do for the business and facility manager, and, in turn, what they can do to support the service company's efforts. For instance, if there are maintenance issues like loose fixtures, leaks, or pest problems that fall outside the service's scope, it’s vital for both parties to address them promptly. When work is completed to resolve these issues, they enable service professionals to perform their jobs more effectively, resulting in a cleaner and safer environment for employees and visitors alike.

No one can achieve perfection all the time. When challenges arise, it’s essential to acknowledge them and take swift action to resolve them. Ignoring problems can damage the partnership. It's our job to quickly inform clients about these problems so the need is created to address them. This is what creates a true partnership.

Until next time,